Refund & Exchange Policy

Returns & Exchanges

• You can request a return or exchange within 14 days of receiving your order.
• Items must be in their original condition, unused, unwashed, and with all original tags and packaging.
• Items that have been worn, washed, damaged, or altered after delivery are not eligible for return or exchange, except where required by law.
• All returns and exchanges are subject to inspection.

Order Inspection

We allow customers to open the package, inspect the items, and try them on while the courier is present.

If you decide not to accept the order after inspection, you will only be required to pay the delivery fee.

Shipping Fees

• Original delivery fees are paid by the customer.
• Return and exchange shipping fees are the customer's responsibility for change-of-mind requests.
• If you receive a defective or incorrect item, Nero Store will arrange a suitable solution without additional shipping charges.

Refunds

Once the returned item has been received and inspected, eligible refunds will be processed through an available refund method.

To request a return or exchange, please contact our customer support team within 14 days of delivery.

Thank you for shopping with Nero Store!